Returns & Refunds

We offer a 14 day return policy, which means 14 days to request a return, then 14 days to send it back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, clean and in its original packaging where applicable. You will also need your order number, receipt or other proof of purchase.

You are welcome to try your item on to check the fit, just as you would in a shop, provided it is returned clean, unworn and in its original condition.

To request a return, please contact us at contactus@autic.co.uk before sending your item back.

Returns should be sent to:

Autic Designs Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Once your return request has been accepted, we will provide you with instructions on how and where to send your return.

Unless your item is faulty, damaged or incorrect, customers are responsible for return postage costs. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

Items sent back to us without first requesting a return may not be accepted.

Order Cancellations and Changes

If you need to cancel or change your order before it is dispatched, please contact us at contactus@autic.co.uk within 1 hour of placing your order.

After this time, your order may already be being processed or prepared for dispatch, so we cannot guarantee that we will be able to cancel or amend it before shipment.

If your order has already been dispatched, you can return it in accordance with this Returns Policy and your statutory cancellation rights.

Our 1 hour cancellation window relates to our ability to stop or amend an order before dispatch and does not affect your statutory rights.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or if you receive the wrong item.

Please include your order number and, where possible, photographs showing the problem so we can assess the issue quickly.

If an item is confirmed as faulty, damaged or incorrect, we will arrange the appropriate return, replacement or refund and cover reasonable return postage costs where applicable.

Your statutory rights are not affected.

Exceptions and Non Returnable Items

We cannot accept returns for:

• Items that have been worn beyond simply trying them on.

• Items that have been washed, altered or damaged after delivery.

• Items returned in a condition that means they cannot reasonably be resold.

• Personalised or custom made products, except where faulty or otherwise required by law.

• Gift cards.

If you are unsure whether your item can be returned, please contact us at contactus@autic.co.uk.

Sale Items

Sale and discounted items can be returned in accordance with this Returns Policy and your statutory rights.

Exchanges

If you would like a different size or colour, the quickest way to get the item you want is to return your original item and place a separate order for the replacement.

This also helps ensure the replacement size or colour is not sold out while your return is being processed.

UK and EU Cancellation Rights

For eligible online purchases, you normally have 14 days from receiving your order to tell us that you wish to cancel your order.

Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods.

You do not need to provide a reason for exercising your statutory cancellation rights.

Items should only be handled as much as reasonably necessary to inspect them and check the fit.

These statutory rights are separate from our 1 hour order amendment and cancellation window and are not affected by this policy.

Refunds

We will notify you once we have received and inspected your return and let you know when your refund has been processed.

Approved refunds will be made automatically to your original payment method.

Where statutory cancellation rights apply, refunds will be processed within the timescales required by law.

Where required by law, we will also refund the cost of the standard delivery option you paid when placing your order. If you selected a more expensive or upgraded delivery service, any additional delivery cost above our standard delivery charge may not be refundable.

Please remember that your bank, card provider or payment provider may take additional time to process and display the refund after we have issued it.

If you believe there is an issue with your refund, please contact us at contactus@autic.co.uk.

Questions About Returns

For any questions regarding returns, cancellations, exchanges or refunds, please contact us at:

contactus@autic.co.uk