Shipping Policy

Processing Times

All orders are processed within 1–2 working days (Monday–Friday, excluding UK public holidays).

UK Delivery

Standard delivery within the UK takes 2–5 working days and is calculated at checkout. Free standard delivery on UK orders over £40.00.

We ship via Royal Mail, Evri, and Yodel. Once dispatched, you'll receive a tracking number by email.

United States Delivery

We ship to the United States via our international fulfilment partner, Global-e. Estimated delivery time is 5–10 business days from dispatch.

Duties and import taxes are included in the price at checkout — there are no additional charges on delivery. What you pay at checkout is the final amount.

Shipping rates for US orders are calculated at checkout based on your order weight and destination.

International Shipping

We currently ship to the United Kingdom and the United States. If you are located outside these regions, please contact us at contactus@autic.co.uk.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Delays

We are not responsible for delays caused by customs, weather, or carrier disruptions. If your order has not arrived within the estimated timeframe, please contact us and we will investigate.

Incorrect Address

Please ensure your delivery address is correct at checkout. We are unable to redirect parcels once dispatched. If an order is returned to us due to an incorrect address, re-delivery charges may apply.

Lost Parcels

If your parcel is lost in transit, please contact us at contactus@autic.co.uk and we will work with the carrier to resolve the issue.

Contact

For any shipping queries, please email us at contactus@autic.co.uk. We aim to respond within 1–2 business days.